Privacy Policy
Lunarla AI ("company", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.lunarla.co.uk (the "website") and use our services. The term "you" refers to any visitor, client, or business engaging with our website and services.
By accessing our website, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website. Your continued use after updates to this policy constitutes acceptance of those changes.
Children’s Privacy
Lunarla AI’s services and website are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 13. If we discover such information has been provided without parental consent, we will delete it.
Information We Collect and How It Is Used
When you interact with our website, we may collect certain personal information, including but not limited to:
✔️ Name, email address, phone number, and company details when you contact us, book a consultation, or subscribe to our content.
✔️ Payment information when you purchase services, though transactions are processed securely through third-party providers.
✔️ Website analytics, such as IP address, browser type, pages visited, and session activity, to improve website performance.
✔️ Comments and interactions through social media and blog posts, which may be retained for engagement and analytics purposes.
✔️ Any data submitted when participating in online surveys, promotions, or inquiries.We use this information to:
✔️ Provide AI consultancy services tailored to your business needs.
✔️ Improve our website, services, and user experience.
✔️ Communicate with you via email, newsletters, or other forms of contact.
✔️ Deliver marketing and promotional offers, subject to your consent.
✔️ Personalise advertisements based on your interests.
✔️ Comply with legal obligations
Google Analytics and Tracking Technologies
We use Google Analytics and similar tracking technologies to collect insights into user behavior and website performance. This may include geographic data, browsing history, and interactions with our site. You can manage your tracking preferences through browser settings.
Use of Cookies and Web Beacons
Cookies enhance your browsing experience by storing small amounts of data on your device. We use cookies to:
✔️ Save your preferences for future visits.
✔️ Analyse website traffic and user interactions.
✔️ Deliver targeted advertisements relevant to your interests.
✔️ Improve loading times and overall user experience. You can disable cookies in your browser settings, though some website features may not function properly. Web beacons may also be used for tracking purposes in emails and website analytics.
Third-Party Links and Embedded Content
Our website may contain links to third-party sites or embedded content (such as videos). These external sites have their own privacy policies, and we are not responsible for their practices. Some embedded content may collect data about you as if you were visiting their site directly.
Disclosure of Your Information
We do not sell or share your personal data with unaffiliated third parties. However, we may disclose information in the following cases:
✔️ To trusted partners who assist in website hosting, marketing, or service delivery, under strict confidentiality agreements.
✔️ To comply with legal or regulatory obligations.
✔️ In the event of a business sale, merger, or restructuring.
✔️ To third-party service providers who process data for email marketing, advertising, or analytics purposes, provided they adhere to applicable data protection laws.
Email Marketing and Opt-Out
By subscribing to our newsletter or requesting a consultation, you consent to receiving emails from us. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly. We will remove your details from our mailing list promptly.
GDPR Compliance
For users in the United Kingdom and European Union, you have the right to:
✔️ Access, correct, or delete your personal data.
✔️ Restrict or object to data processing.
✔️ Request a copy of the data we hold on you.
✔️ Withdraw consent for data use at any time.
✔️ Lodge a complaint with a relevant data protection authority if you believe your data has been misused.
To exercise these rights, contact us at [email protected] with your request. We will process requests within 30 days as required by law.
Data Retention and Security
We retain your data only as long as necessary for business operations and legal compliance. Our website uses industry-standard security measures to protect your information, though no system is completely secure. If we become aware of a data breach, we will take appropriate steps to mitigate harm and notify affected individuals where required.
Privacy Policy Updates
This policy was last updated on 25th April 2025. We may revise it periodically, and the latest version will always be posted on this page.
Contact Us
For privacy-related inquiries, please contact:
Email: [email protected]
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